Patient Rights & Responsibilities

Patient Responsibilities

To ensure high-quality care, patients are expected to actively partner with the EWFHT by fulfilling these responsibilities :

Mutual Respect: Treat staff with courtesy; a zero-tolerance policy exists for abusive behavior .
Accurate Information: Provide complete details regarding medical history, medications, and health conditions .
Active Communication: Engage with providers, ask questions, and report on treatment progress .
Care Compliance: Adhere to agreed-upon treatment plans and goals .
Financial Responsibility: Promptly pay any non-OHIP covered fees .
Facility Use: Use the facility strictly for receiving primary healthcare services .
Feedback: Express concerns through established procedures .

Note: Failure to meet these responsibilities may result in a review or discharge from EWFHT services .

As an EWFHT patient, you have the right to :

Dignity & Respect: Receive compassionate and equitable care in a safe environment .
Informed Consent: Receive clear information regarding diagnoses, treatments, costs, and risks .
Right of Refusal: Decline treatment and understand the consequences .
Privacy: Expect confidentiality, except when legally mandated .
Record Access: Review or request copies of your personal medical records .

If you have a concern, please follow this process :

Step 1 (Resolution): Discuss issues directly with your healthcare team .
Step 2 (Escalation): Submit written complaints to the Executive Director at 6 Thompson Crescent, Unit 1, Erin, ON N0B 1T0 .
Step 3 (Timeline): Expect acknowledgment within 5-7 business days and a investigation response within four weeks .