Zero Tolerance Policy

We are committed to providing a safe, secure and respectful environment for all patients and staff. Words or actions that make others feel threatened will not be tolerated and decisive action will be taken to protect patients and staff.

Disruptive Behaviour

The East Wellington Family Health Team considers the use of inappropriate words, actions or inactions as disruptive behaviour.

Inappropriate Actions/Inactions:

• Violence (exercise or attempt of physical force)
• Intimidation
• Throwing or damaging property or breaking things

Inappropriate Words (in person, by phone or any other means of communication):

• Abusive language
• Disrespectful, demeaning or abusive language/comments
• Remarks, jokes or innuendos that demean, ridicule or offend
• Discriminatory remarks
• Threats or threatening behaviour
• Bullying

Immediate action will be taken when the incidents described above occur.