Clinic Hours
| Erin Clinic | 519-833-9396 |
| Rockwood Clinic | 519-856-4611 |
**Remember for urgent matters, call the clinic directly. Urgent matters include urinary tract infections (UTIs), fever for longer than 24 hrs, shingles, etc.
When calling to book an appointment, please have your calendar ready!
Hours of Operation
| Location |  | Mon 8th Jun | Tue 9th Jun | Wed 10th Jun | Thu 11th Jun | Fri 12th Jun |  |
|---|---|---|---|---|---|---|---|
| Erin Clinic | 8:30am - 4pm | 8:30am - 4pm | 8:30am - 8pm | 8:30am - 8pm | 8:30am - 4pm | ||
| Rockwood Clinic | 8:30am - 8pm | 8:30am - 8pm | 8:30am - 4pm | 8:30am-8PM | 8:30am - 4pm |
Phones are open Monday to Friday from 9 am - 1 pm & 2 pm - 4 pm
During evening clinic hours, phones are open from 5 pm - 8 pm
NEED TO CANCEL? If you need to cancel or change an appointment, please call 24 hrs ahead, if possible, so we can offer your appointment time to another patient. Patients can call either the Erin clinic 519-833-9396 or the Rockwood clinic 519-856-4611: select option 1 to leave a cancellation message, or option 3 to speak with staff.
Please be advised that masking protocals remain in place for all rspiratory illnesses at both the Erin and Rockwood Clinic locations.
No Show Appointment Policy
Purpose
The purpose of this policy is to establish a standardized approach for managing missed appointments (“no-shows”) within the East Wellington Family Health Team (FHT). Consistent processes help ensure equitable access to care, maintain provider schedules, and encourage patient accountability.
Scope
This policy applies to all providers, clinical staff, and administrative staff within the FHT.
Policy Statement
Patients are expected to attend their scheduled appointments or provide adequate notice of cancellation. Providers may take one of the following actions when a patient misses an appointment:
- Issue a warning letter – A communication from the provider outlining the importance of attending appointments and the impact of repeated no-shows.
- Issue an invoice – The provider may request the billing administrator to submit an invoice to the patient in accordance with our fee schedule.
- No action – the provider may choose to take no action if circumstances substantiate it.
The decision will be at the discretion of the provider, documented in the patient chart, and supported by administrative processes.